Human Resource [HR] Management is the management of an organization's employees. While human resource management is sometimes referred to as a "soft" management skill, effective practice within an organization requires a strategic focus to ensure that people resources can facilitate the achievement of organizational goals. Employees in any business are it's most important assets. Like any assets employees need to be carefully managed and nurtured in order to perform at optimum levels. Topics covered include staff training, workplace conditions, work teams, positive discipline, handling grievances and complaints and much more.
- Explain how perception, learning and prior experience influence human behaviour
- Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
- Explain factors that contribute to overall workplace conditions and can affect workplace culture
- Explain basic supervising practices for controlling business or department operations
- Identify essential processes in the recruitment and induction of employees
- Describe the key elements of planning and conducting effective staff training
- Describe how team processes can be used to improve performance and productivity
- Identify methods to establish and maintain discipline through positive means, such as reinforcement and increasing motivation
- Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
- Explain the importance of monitoring workplace processes and performance, and how to report your observations.
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Detailed Course Outline
This course is made up of a number of lessons or units. Each of these has self assessment questions, a set task (practical homework) and an assignment which you can upload online. Click below to read about each of the lessons and what you will learn.
Detailed Course Outline..
There are 10 lessons in this course:
- Human behaviour
- Individual and group behaviour
- Gestalt theory of perception
- Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schemas
- Perception and reality
- Selective attention
- Central traits
- Kelley’s theory of attribution
- Changing perceptions
- Defence mechanisms
- Psychologically healthy individuals
- Influences on human behaviour
- Family influence
- Influence of school
- Influence of peers
- Influence of society
- Workplace communications
- Communication defined
- Variables affecting communication: context, nature and quality of the transmitted message and the received message
- Effective communication
- Listening effectively
- Giving clear instructions
- Workplace conditions
- Duty of care
- Workplace safety
- Costs of illness and injury
- Lifting and manual handling
- Protective equipment
- Workplace bullying and violence
- Workplace design; physical and psychological factors
- Office landscaping
- Controlling Operations
- Supervising staff: listening, informing, leading
- Managing a project
- Applying standards
- Monitoring performance
- Regulating progress
- Giving directives and introducing change
- Dealing with contingencies
- Developing contingency plans
- Problem solving methodology
- Stock control
- Quality control
- Production control
- Labour utilisation control
- Financial control
- Recruitment and Induction
- Advertising a position
- Interview guidelines
- Interview questions
- Types of questions
- Staff training
- Responsibilities of a trainer
- Factors affecting learning: Attention, intelligence, self esteem. etc
- How we learn
- Assessing training needs
- Sources of information for a needs assessment
- Communication skills for trainers
- Body language
- Reasons that people do not learn -communication barriers
- Developing conversation
- Effective questioning
- Motivating learners
- Principles of learning
- Adult learners
- Work teams
- Conformity -Heiders Balance Theory
- Different styles of handling conflict
- Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
- Conflict handling tequniques
- Dealing with anger (in yourself and in others)
- Joint problem solving approach
- Negotiation problems
- Positive Discipline
- Static and dynamic principle
- Giving praise
- Enforcing rules
- The disciplinary interview
- Changing behaviour -classic and operant conditioning
- Grievances and Complaints
- Detecting a problem
- Guidelines for dealing with grievances
- Reducing grievances
- Applying the formal problem solving technique
- Monitoring and Reporting
- Monitoring performance
- Regular review
- Scheduled evaluations
- Report writing
- Work study
- Techniques of work study
- Work measurement
When you have completed your lessons you have the option of taking the optional exam. It's ok if you don't want the exam, we still issue your Careerline Certificate.
Thea Roberts B.Comm., M.A. (Leisure Management), Grad. Dip. Ed. Fitness Leaders Cert., I.T.C.
With over a decade of hospitality experience at all levels from recreation to resort General Manager, combined with both a love of education and business, Thea is a very welcome addition to Careerline Courses. Thea is actively involved in continuing professional development in both hospitality and business.
Frequently Asked Questions
Can I pay in installments?
Yes! We offer great payment plans, however full payment up front is the cheapest. You can choose the best payment plan for you from the course page, or call us on 07 55368782 to talk to one of our course consultants for a custom plan.
Can I study from anywhere in the world?
We have many international students. Careerline's range of courses are suitable for any one, anywhere in the world.
Do I get a discount if I enroll in a second course?
Yes. You may claim a 5% fee discount when you enroll in a second course, and a further 10% off a three-course package.
Do I have to sit an Exam?
No. If you are enrolled in a Certificate course (100hrs), the exam is optional. You will be issued with a certificate which proves that you are competent in all units, if you choose not to sit the exam.
Do you have set start dates?
There are no set start dates, you may start at any time. Our courses are all self-paced. As our home page says, ‘Courses for Anyone, Anywhere, Anytime’. ‘Anytime’ includes the start time of your choice. However, we do encourage our students to submit assignments on a regular basis. Wherever possible, we suggest developing a study routine.