Telemarketing: Using the Telephone as a Sales Tool (Short Course)

$35.00 Inc GST







Telemarketing Short Course (Using the Telephone as a Sales Tool)  will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.

This Telemarketing Short Course teaches students on how to make dramatic improvements to their results, by sharpening their communication skills, developing trust and respect with customers and colleagues, warming up their sales approach, making positive impressions, learning negotiation strategies to improve sales results, and the use of scripting.

There are 13 Lessons in this course:

Course Overview

Pre-Assignment Review

Verbal Communication

    • Being Yourself and Sounding Your Best
    • A Service Image

To Serve and Delight

    • What You Say and What it Means
    • Planning the Ideal Answer

Exceptional Things about Telephone Sales

Building Trust

It’s More Than Just a Phase

    • Phases of Negotiation
    • Types of Negotiation

Communication Essentials

    • Active Listening Skills
    • Ten Ingredients for Good Communication
    • Asking Good Questions

Developing Your Script

    • The Basic Script
    • Sample Script
    • Making the Script Yours

Pre-Call Planning

Phone Tag and Call Backs

Following Up

Closing the Sale

    • Recommended Reading List
    • Post-Course Assessment
    • Pre- and Post-Assessment Answer Keys
    • Personal Action Plan

Upon completing the Telemarketing Short Course very last lesson, you will be offered an automated test. This final assessment can be undertaken at any time of day or night; and any day of the week; and if you achieve an overall pass (60% or more); you will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with tutor-supported online courses.