Communication Strategies (Short Course)

Communication Strategies will provide participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.

What to expect:

This short online course includes identification of common communication problems; developing skills to ask questions; learning what their non-verbal messages are saying; developing skills in listening actively and empathetically to others; enhancing the ability to handle difficult situations; and dealing with situations assertively.

You will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with our tutor-supported online courses.

Course Outline

There are 13 Lessons in this course:

Course Overview

Creating Positive Relationships

Growing Our Self-Awareness

  • Do You Question Your Competence?
  • Developing Confidence

Communication Basics

Communication Barriers

  • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

Asking Questions

  • Asking Good Questions
  • Probing
  • Pushing My Buttons

Listening Skills

  • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • What is Said and What is Heard
  • Communication Situations

Body Language

  • What Do Our Bodies Say?
  • Gestures

Communication Styles

  • Dichotomies in Theory
  • Dichotomies in Action

Creating a Positive Self-Image

  • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

Frame of Reference

Techniques for the Workplace

  • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message

Assertiveness

  • Self-Attitude
  • Case Study: A Negative Image
  • The Assertive Formula
  • Expressing Your No
  • Recommended Reading List
  • Post-Course Assessment
Communication Strategies

AUD:

$35.00

Communication Strategies will provide participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond. What to expect: This short online course includes identification of common communication problems; […]

Duration 20 hours
Enroll Anytime
Delivery Online
Includes Lessons, Quizzes, Final Test, Certificate

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    Duration 20 hours
    Enroll Anytime
    Delivery Online
    Includes Lessons, Quizzes, Final Test, Certificate

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