Conflict Management Course Online

From: $50.00 Inc GST / week for 16 weeks

Duration

100 hrs (12 months)

Exam

Optional

Tutor Support

Yes unlimited by email

Qualification

Certificate

Clear

About this Course

The Conflict Management course is an online program designed to meet the needs of those responsible for managing conflict in various situations. Conflict management involves implementing strategies to limit the negative aspects of conflict and to resolve the conflict to a an equal or better outcome. Furthermore, the aim of conflict management is to enhance learning and group outcomes (effectiveness or performance in organizational setting). In this field of study, you will learn to make conflict constructive for you and your organization. Conflict is constructive when it:

  • opens up and clarifies important issues and helps solve them
  • increases involvement of individuals in important issues
  • makes communication more authentic
  • releases pent-up emotion, stress or anxiety
  • helps build group cohesiveness
  • helps individual growth, provided there is reflection on the conflict

Conflict Management will enable you to recognize conflict situations and to negotiate or mediate change in order to resolve those conflicts without making the situation worse.

Course Aims:

  • Describe the nature of human conflict and ways to manage it.
  • Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
  • Define negotiation and discuss the process of negotiation
  • Define mediation and discuss the process of mediation
  • Define facilitation and discuss the process of facilitation
  • Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
  • Explain the importance of working in groups as a means of learning how to deal with group conflicts
  • Explain ways of understanding and dealing with different types of crisis.

 

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Your Tutor

Karen Gail Ibanez, M.A. Clinical Psychology, B.Sc. Psychology
Karen Ibanez

In 2007, Karen Gail worked as a psychometrician where she administered and interpreted psychological tests in a private neuro-psychiatric clinic and was promoted to junior psychologist after two years where her role changed to psychological assessment and evaluation. By 2009, she started giving training and seminars to affiliate companies of the clinic that she worked for. By 2011, she was promoted again as an assistant psychologist and started with the counseling practice which is one of the clinic’s services. Most of clients she had was for anger management, career counseling as well as family counseling. She resigned from the clinic after eight years but was asked to serve as the clinic’s consultant.

In 2010, worked as an assistant professor in a university where she taught courses in psychology as well as philosophy but mainly focusing on Psychological Testing and Development.