Bed and Breakfasts provide the perfect opportunity for anyone who dreams about working in hospitality and who wants to run a home based small business. Students in this course learn about how to set up a facility for bed and breakfast guests, customer service, catering, marketing and managing a small business. This comprehensive course covers everything you need to get started.
- Identify the scope and nature of skills required for successful bed and breakfast or guesthouse management.
- Discuss the provision and management of facilities and décor in a guesthouse or B&B.
- Discuss the provision and management of equipment in a guesthouse or B&B.
- Discuss the provision and management of meals in a guesthouse or B&B.
- Determine the management of financial and other records in a guesthouse or B&B.
- Determine the various procedures for seeking competitive prices on specified equipment.
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Detailed Course Outline
This course is made up of a number of lessons or units. Each of these has self assessment questions, a set task (practical homework) and an assignment which you can upload online.
There are 7 lessons in this course:
Introduction to Management & Marketing
- The Basic Principles of Management
- Different Ways of Viewing Management
- Guest House Marketing
Facilities and Decor
- Guest House Decor and Equipment
- The Dining Area
- Personnel and Service
- Division of Duties
- Customer Service
- Interviewing, Recruitment & Staff Induction
- Controlling Staff
- Bedroom Service
- Guest House Equipment
- Safety Risk Analysis
- Safety Audit
- Toilet and Bathroom Facilities
- Maintenance Control
- Breakfast Timings
- What to Serve
- Special Requirements
- Serving Other Meals and Treats
- Dealing with Customer Complaints
- Effective Purchasing
- Role of the Purchaser
- Following Regulations
Records and Financial Management
- Guest House Records
- Safe Deposits
- Books of Account
- The Income/Expenditure Statement
- The Balance Sheet
- Activity Ratios
- Financial Management
- Financial Control
When you have completed the lessons of your Certificate course, you will be given the option of taking the optional exam. It's okay if you don't want the exam, we still issue your Careerline Certificate. For Advanced Certificates however, the exam is compulsory (per module) and are included in the course fee.
Thea Roberts B.Comm., M.A. (Leisure Management), Grad. Dip. Ed. Fitness Leaders Cert., I.T.C.
With over a decade of hospitality experience at all levels from recreation to resort General Manager, combined with both a love of education and business, Thea is a very welcome addition to Careerline Courses. Thea is actively involved in continuing professional development in both hospitality and business
Liselle Turner Bachelor of Business (Marketing), Diploma in Hospitality Management, Certificate IV in Training and Assessment
Liselle has worked as a supervisor in food and beverage establishments. She has provided training and conducted assessments within the corporate sector. She has business experience in compliance, auditing, learning and development, writing and management.
How It Works
1. Learn Online
Get access to your course content anywhere, anytime and study at your own pace.
2. Get Help & Support
Connect with other like-minded students and get help from the teacher whenever you have a question.
3. Receive Certificate
Graduate from your course knowing that you have what it takes to reach your next step.
Frequently Asked Questions
Can I pay in installments?
Yes! We offer great payment plans, however full payment up front is the cheapest. You can choose the best payment plan for you from the course page, or call us on 07 55368782 to talk to one of our course consultants for a custom plan.
Can I study from anywhere in the world?
We have many international students. Careerline's range of courses are suitable for any one, anywhere in the world.
Do I get a discount if I enroll in a second course?
Yes. You may claim a 5% fee discount when you enroll in a second course, and a further 10% off a three-course package.
Do I have to sit an Exam?
No. If you are enrolled in a Certificate course (100hrs), the exam is optional. You will be issued with a certificate which proves that you are competent in all units, if you choose not to sit the exam.
Do you have set start dates?
There are no set start dates, you may start at any time. Our courses are all self-paced. As our home page says, ‘Courses for Anyone, Anywhere, Anytime’. ‘Anytime’ includes the start time of your choice. However, we do encourage our students to submit assignments on a regular basis. Wherever possible, we suggest developing a study routine.