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Telephone & Online Counselling Course

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100% Online Certificate

20 Hr Short Course

Any Device, Any Time

Self Paced Study

Improve Your Telephone and Online Counselling Skills

Online and telephone counselling services are increasingly in demand as more and more people suffer from stress and mental health difficulties. This 20-hour self study course helps you to develop your online and telephone counselling skills.

In the modern world, telephone and online counselling is becoming increasingly popular. The skills required in telephone and online counselling are similar to face-to-face counselling, but they are also different. We cannot rely on people’s non-verbal communication, but we may pick up cues from their tone of voice, their speech and so on. This 20-hour self-study course focuses specifically on the skills involved in good telephone and online counselling.

Who is this course for?

This online counselling course is ideal for anyone wanting to improve their existing counselling skills or people who would like to learn more about counselling generally. It is also a useful course for anyone wanting to improve the way that they handle online and telephone queries to customers and clients.

How does it work?

At the end of each lesson, you will be given a short interactive test to undertake, which will provide an indication of how your learning is progressing. Upon completing the very last lesson, you will be offered a more thorough automated test or examination. This final assessment can be undertaken at any time of day or night; and any day of the week; and if you achieve an overall pass (60% or more); you will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with tutor-supported online courses.

There are 8 Lessons in this course:

1. What is Counselling?

    • Counselling techniques
    • Attending
    • Asking questions
    • Reflection
    • Challenging
    • Paraphrasing
    • Qualities of good counsellors
    • Non verbal and verbal communication
    • Are you stressed
    • Stress epidemic
    • Stress and war
    • Is stress always a bad thing?

2. Ethical and Legal Considerations in Counselling (Ethics Part 1)

  • Informed consent
  • Why are ethics important in counselling
  • Making ethical decisions
  • Ethics and culture
  • Ethics and relationships
  • Keep records

3. Introduction to Online and Telephone Counselling

  • Identifying risk
  • Communicating with clients via telephone or e-counselling
  • Establishing ground rules and boundaries
  • Providing clients with supplementary materials
  • Ending therapeutic relationships
  • Supervision
  • Why people use internet or telephone counselling
  • Bullying

4. Ethical and Legal Considerations in Counselling (Ethics Part 2)

  • Ethics in relation to telephone and online counselling
  • Informed consent and virtual counselling
  • Moderating forums
  • Trolling
  • Boundaries
  • Debriefing

5. Phone Counselling

  • Stages of telephone counselling
  • Microskills in telephone counselling
  • Telephone counselling process
  • Addressing needs
  • Problem solving
  • Taking notes
  • Ending the call
  • Non-verbal and verbal communication on the phone

6. Online Counselling

  • Internet or online counselling
  • Email counselling
  • Chat counselling
  • Forums
  • When internet counselling is used
  • Effectiveness of online counselling
  • Depression in childhood

7. Problems with Telephone and Online Counselling

  • Ending the conversation
  • Problem callers
  • Nuisance callers
  • Regular callers
  • Chronic callers
  • Silent calls

8. Working in Telephone and Online Counselling

  • Time boundaries
  • Professional boundaries
  • Getting started in telephone and e-counselling

If you love counselling and want to extend your skills consider our short course in Addiction Counselling.

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Course cost: $199

Select enrol now and complete checkout. We will process your enrolment and get you started ASAP.

Additional information

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Zeefi 600

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Now you can study the course you want without it breaking the bank!

Flexibility You Need

We understand what you need. We offer flexible payment terms, flexible study options while giving you the structure to succeed.

1-on-1 Support

We care about your success, we are here to help you every step of the way. Our short courses are designed to be self sufficient but our tutors are available to answer questions.

Easy Study Schedule

Our courses are self paced. You set your own study schedule to fit around your life. Study from home on any device, at anytime!

F.A.Q's

Yes! Our courses are designed specifically for that.  You can study our courses from nearly anywhere in Australia or even globally. You will need an internet connection and a connected device.

Don’t Panic!  It’s ok, many of our students left school a long time ago, and many others are still new to online learning. We will help you each step along the way from enrolment, course access, completing your first module, getting your feedback and contacting your support tutor.  We understand that it might not feel familiar to you, but we’re here to help.

Study with us is self-paced so that should generally be fine. But if you’ll be taking a few months off, it is best to contact Student Services so we can put your account on hold.  We allow a one-time course suspension (free of charge) of up to 6 months, depending on the student’s course end date.

We accept enrolments all year round, thus our motto “Anytime, Anywhere”. Students can start their course upon enrolment or put it off at a later date. However, please do note that the courses have set end dates. If you’re starting at a later date, please let us know.

Generally for the short courses we do not offer payment plans.  Please contact us directly if you need other options.

Yes this course is self paced.  Work at your speed through the material.  We have found students do best when submitting only one assignment at a time and waiting for feedback before submitting the next.

We allow 12 months duration within which you may finish the course within your own timeframe.

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Select your payment option then select Enrol Now.  Once you have completed payment we will then process your enrolment and you will receive your course access by email.

Our Promise To You

There are a lot of options for online learning, and we’re glad that you’ve decided to look into Careerline.  We want to be your go-to learning spot, so we’ll make you these promises:

You’re never just a number. You’re a student with goals and challenges and we want to help you in any way we can.

Your goals matter. Whether you’re just starting a new hobby or trying to transform your career, your goal is important and it’s worth your time and our devoted attention.

When you reach out, we respond. You’re wondering right now, “Will they take my money and disappear?” When you join, you are part of the family. Need something? Just contact us and we’ll get right back to you. Have questions, concerns, or feedback about your learning? We love talking about learning, and we love talking to our customers, so we can’t wait for you to get in touch.

7 Day Refund if you are not satisfied.  If you are not satisfied with our service or content we will happily refund your money.  Terms & Conditions do apply.

Our Online Short Courses

First and foremost our courses are 100% online courses BUT they are still very practical!  You will learn many practical skills, do some research, field trips and much more.  

All learning is best done by doing, so our online courses are designed to give you the foundation knowledge you need and to get you out there and doing whatever it is that you love.  

This sets our students up for success. 

    • 100% Online
    • Practical 
    • Certificate issued on completion
    • Self paced study

Getting where you want to go with your studies and/or career, involves much more than just reading or watching a video.  Knowing how to learn, how to research and find out new information, how to judge if the source of information is any good and how to find out what is happening in your industry and creating a network are vitally important!  Our courses will help you do all that.

We have mini self assessment tests so that you can be the judge of how well you understand the material and then a set task where you will undertake some form of practical exercise.  

Online study can by difficult but we are here to help you every step of the way.  

 

Courses on devices
Courses on devices

First and foremost our courses are 100% online courses BUT they are still very practical!  You will learn many practical skills, do some research, field trips and much more.  

All learning is best done by doing, so our online courses are designed to give you the foundation knowledge you need and to get you out there and doing whatever it is that you love.  

This sets our students up for success. 

    • 100% Online
    • Practical 
    • Certificate issued on completion
    • Self paced study

Getting where you want to go with your studies and/or career, involves much more than just reading or watching a video.  Knowing how to learn, how to research and find out new information, how to judge if the source of information is any good and how to find out what is happening in your industry and creating a network are vitally important!  Our courses will help you do all that.

We have mini self assessment tests so that you can be the judge of how well you understand the material and then a set task where you will undertake some form of practical exercise.  

Online study can by difficult but we are here to help you every step of the way.  

Study at home 24/7

Access your study materials anytime, anywhere

Easy 7 day refunds

No questions asked 7 days refund (*as per Terms and Conditions)

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You'll know who your tutor is right from the start

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We respect your time & privacy. We won't call you unless you ask. To book a free, no pressure chat, schedule a time below:
I want to start:
We respect your time & privacy. We won't call you unless you ask. To book a free, no pressure chat, schedule a time below: