Short Course in Telephone and Online Counselling

$199.00 Inc GST

Improve Your Telephone and Online Counselling Skills

Online and telephone counselling services are increasingly in demand as more and more people suffer from stress and mental health difficulties. This 20-hour self study course helps you to develop your online and telephone counselling skills.

In the modern world, telephone and online counselling is becoming increasingly popular. The skills required in telephone and online counselling are similar to face-to-face counselling, but they are also different. We cannot rely on people’s non-verbal communication, but we may pick up cues from their tone of voice, their speech and so on. This 20-hour self-study course focuses specifically on the skills involved in good telephone and online counselling.

Who is this course for?

This course is ideal for anyone wanting to improve their existing counselling skills or people who would like to learn more about counselling generally. It is also a useful course for anyone wanting to improve the way that they handle online and telephone queries to customers and clients.

How does it work?

At the end of each lesson, you will be given a short interactive test to undertake, which will provide an indication of how your learning is progressing. Upon completing the very last lesson, you will be offered a more thorough automated test or examination. This final assessment can be undertaken at any time of day or night; and any day of the week; and if you achieve an overall pass (60% or more); you will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with tutor-supported online courses.

There are 8 Lessons in this course:

1. What is Counselling?

    • Counselling techniques
    • Attending
    • Asking questions
    • Reflection
    • Challenging
    • Paraphrasing
    • Qualities of good counsellors
    • Non verbal and verbal communication
    • Are you stressed
    • Stress epidemic
    • Stress and war
    • Is stress always a bad thing?

2. Ethical and Legal Considerations in Counselling (Ethics Part 1)

  • Informed consent
  • Why are ethics important in counselling
  • Making ethical decisions
  • Ethics and culture
  • Ethics and relationships
  • Keep records

3. Introduction to Online and Telephone Counselling

  • Identifying risk
  • Communicating with clients via telephone or e-counselling
  • Establishing ground rules and boundaries
  • Providing clients with supplementary materials
  • Ending therapeutic relationships
  • Supervision
  • Why people use internet or telephone counselling
  • Bullying

4. Ethical and Legal Considerations in Counselling (Ethics Part 2)

  • Ethics in relation to telephone and online counselling
  • Informed consent and virtual counselling
  • Moderating forums
  • Trolling
  • Boundaries
  • Debriefing

5. Phone Counselling

  • Stages of telephone counselling
  • Microskills in telephone counselling
  • Telephone counselling process
  • Addressing needs
  • Problem solving
  • Taking notes
  • Ending the call
  • Non-verbal and verbal communication on the phone

6. Online Counselling

  • Internet or online counselling
  • Email counselling
  • Chat counselling
  • Forums
  • When internet counselling is used
  • Effectiveness of online counselling
  • Depression in childhood

7. Problems with Telephone and Online Counselling

  • Ending the conversation
  • Problem callers
  • Nuisance callers
  • Regular callers
  • Chronic callers
  • Silent calls

8. Working in Telephone and Online Counselling

  • Time boundaries
  • Professional boundaries
  • Getting started in telephone and e-counselling

Your Tutor

Karen Gail Ibanez, M.A. Clinical Psychology, B.Sc. Psychology
Karen Ibanez

In 2007, Karen Gail worked as a psychometrician where she administered and interpreted psychological tests in a private neuro-psychiatric clinic and was promoted to junior psychologist after two years where her role changed to psychological assessment and evaluation. By 2009, she started giving training and seminars to affiliate companies of the clinic that she worked for. By 2011, she was promoted again as an assistant psychologist and started with the counseling practice which is one of the clinic’s services. Most of clients she had was for anger management, career counseling as well as family counseling. She resigned from the clinic after eight years but was asked to serve as the clinic’s consultant.

In 2010, worked as an assistant professor in a university where she taught courses in psychology as well as philosophy but mainly focusing on Psychological Testing and Development.