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Telemarketing: Using the Telephone as a Sales Tool (Short Course)

100% Online Study

20 Hr Short Course

Any Device, Any Time

Self Paced Study

Telemarketing Short Course (Using the Telephone as a Sales Tool)  will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.

This Telemarketing Short Course teaches students on how to make dramatic improvements to their results, by sharpening their communication skills, developing trust and respect with customers and colleagues, warming up their sales approach, making positive impressions, learning negotiation strategies to improve sales results, and the use of scripting.

There are 13 Lessons in this course:

Course Overview

Pre-Assignment Review

Verbal Communication

    • Being Yourself and Sounding Your Best
    • A Service Image

To Serve and Delight

    • What You Say and What it Means
    • Planning the Ideal Answer

Exceptional Things about Telephone Sales

Building Trust

It’s More Than Just a Phase

    • Phases of Negotiation
    • Types of Negotiation

Communication Essentials

    • Active Listening Skills
    • Ten Ingredients for Good Communication
    • Asking Good Questions

Developing Your Script

    • The Basic Script
    • Sample Script
    • Making the Script Yours

Pre-Call Planning

Phone Tag and Call Backs

Following Up

Closing the Sale

    • Recommended Reading List
    • Post-Course Assessment
    • Pre- and Post-Assessment Answer Keys
    • Personal Action Plan

Upon completing the Telemarketing Short Course very last lesson, you will be offered an automated test. This final assessment can be undertaken at any time of day or night; and any day of the week; and if you achieve an overall pass (60% or more); you will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with tutor-supported online courses.

 

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$ 199 Once only payment
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We understand what you need. We offer flexible payment terms, flexible study options while giving you the structure to succeed.

1-on-1 Support

We care about your success, we are here to help you every step of the way. Our short courses are designed to be self sufficient but our tutors are available to answer questions.

Easy Study Schedule

Our courses are self paced. You set your own study schedule to fit around your life. Study from home on any device, at anytime!

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Pay Upfront & Save

Save and pay upfront using your Credit Card or PayPal
$ 199 Once only payment
  • Best value
  • Single payment
  • Pay by Credit Card or PayPal
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When you reach out, we respond. You’re wondering right now, “Will they take my money and disappear?” When you join, you are part of the family. Need something? Just contact us and we’ll get right back to you. Have questions, concerns, or feedback about your learning? We love talking about learning, and we love talking to our customers, so we can’t wait for you to get in touch.

7 Day Refund if you are not satisfied.  If you are not satisfied with our service or content we will happily refund your money.  Terms & Conditions do apply.

Our Online Short Courses

First and foremost our courses are 100% online courses BUT they are still very practical!  You will learn many practical skills, do some research, field trips and much more.  

All learning is best done by doing, so our online courses are designed to give you the foundation knowledge you need and to get you out there and doing whatever it is that you love.  

This sets our students up for success. 

    • 100% Online
    • Practical 
    • Certificate issued on completion
    • Self paced study

Getting where you want to go with your studies and/or career, involves much more than just reading or watching a video.  Knowing how to learn, how to research and find out new information, how to judge if the source of information is any good and how to find out what is happening in your industry and creating a network are vitally important!  Our courses will help you do all that.

We have mini self assessment tests so that you can be the judge of how well you understand the material and then a set task where you will undertake some form of practical exercise.  

Online study can by difficult but we are here to help you every step of the way.  

 

Courses on devices
Courses on devices

First and foremost our courses are 100% online courses BUT they are still very practical!  You will learn many practical skills, do some research, field trips and much more.  

All learning is best done by doing, so our online courses are designed to give you the foundation knowledge you need and to get you out there and doing whatever it is that you love.  

This sets our students up for success. 

    • 100% Online
    • Practical 
    • Certificate issued on completion
    • Self paced study

Getting where you want to go with your studies and/or career, involves much more than just reading or watching a video.  Knowing how to learn, how to research and find out new information, how to judge if the source of information is any good and how to find out what is happening in your industry and creating a network are vitally important!  Our courses will help you do all that.

We have mini self assessment tests so that you can be the judge of how well you understand the material and then a set task where you will undertake some form of practical exercise.  

Online study can by difficult but we are here to help you every step of the way.  

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